Table of Contents
Cloud adoption has been a major success for businesses of all sizes, from small businesses to large enterprises of diverse types and sizes. This has allowed them to dramatically reduce infrastructure costs and maximize the benefits of cloud computing. AWS (Amazon Web Services), a popular, on-demand service offered by Amazon.com, provides cloud computing platforms on-demand to individuals and businesses on a subscription basis. Customers pay only for the services they use on the Cloud.
AWS Managed Services provides a range of cloud tools and services that automate infrastructure management tasks when a company chooses to deploy AWS. This feature is essential for enterprises to migrate their on-premises workloads into AWS public clouds and provides extensive support to manage the migrated workloads.
AWS Managed Services
Customers had to rely on the MSP (Managed Services Provider) to take any remedial actions to resolve issues via an opaque model. Customers could not access the “automated scripts” because the MSP had the credentials to make any changes in manually-provisioned infrastructure. AWS Managed Services has given the customer complete control.
AWS Managed Services:
Access Management: To create user account with the appropriate permissions to the infrastructure resources
Change Management: To ensure that all modifications are properly applied and controlled
Continuity Management: To prevent data loss, implement effective disaster recovery techniques such as high availability, backups and restoration
Incident Management: To help users fix problems
Patch Management: To ensure that infrastructure is compliant and up-to-date
Provisioning Management: To assist in configuring and provisioning the infrastructure
Reporting: To view logs, metrics, or to make improvement recommendations
Security Management: To ensure the highest level of infrastructure security
Next-Gen Managed Services
Next-Gen Managed Services provides self-service capabilities for customers with fully-automated infrastructure. This leverages the best guidance despite the support provided by the MSP to address any concerns. Next-Gen services offer customers expert insight into best practices and expertise in architecture and automation to quickly assist them in finding better solutions. MSP teams assist customers in setting up and running the infrastructure. However, customers can also provision themselves.
The new generation AWS Managed Services offers the services previously mentioned in an upgraded manner:
Access Management: MSP offers a user-friendly interface that includes an API and/or Console to automate the provisioning of AWS Organizations, Accounts and IAM users. It also allows permissions through various tools like AWS CloudFormation.
Customers have access to Change Management via an interactive API/Console. This allows them to manage the deployment of infrastructure changes. Customers can request the MSP to schedule and apply the changes, or they can use the MSP-provided frameworks such as AWS CloudFormation and Configuration Management Tools. AWS Service Catalog, AWS CloudWatch Dashboards and AWS Service Catalog to apply the changes themselves.
Continuity Management: Disaster recovery processes can be scheduled using the API/Console. MSP experts can help you schedule disaster recovery drills. MSP experts can also assist with automation to help high availability solutions using a variety of tools such as AWS Shield and AWS Service Catalog, AWS CodeCommit Amazon Glacier, CloudFormation and AWS Auto Scaling.
MSP Experts can assist customers remotely with incident management. This includes phone calls, chatbots, online systems, chatbots and real-time chat. The MSP should not be required to be present in order to correct an infrastructure problem. Only authorized customers have access to make infrastructure changes. MSP can handle the daily tasks of investigating and resolving alarming situations and incidents with intelligent tools such as AWS Step Functions.
Patch Management: The MSP facilitates OS patch management to ensure that infrastructure resources are always up-to-date and secure. Regular updates or patches are released by OS vendors and are applied in time to reduce the negative impact on businesses. Security patches and other patches will be applied according to the patch schedules and as requested. Changes via MSP go
